We’re on the move...

After twenty-three years at our prior location in Gurnee, Illinois, we have just completed a move to our new facility. Please make a note of our new address:

ConServIT
1914 E. Grand Avenue Suite 1
Lindenhurst, IL 60046
877-503-7131
847-265-4901
847-265-4915 (fax)

Our toll-free number is 877-503-7131. Our new local number is 847-265-4901 and our fax number is 847-265-4915.

When Conversational Voice Technologies Corporation moved to Gurnee in 1981 from its plant in downtown Chicago, (ConServIT didn’t come into existence until the mid-1980s), the reverse commute from Chicago was fast compared to the commute to Chicago? Today, with all the development in our area, the commute to Chicago has become faster. The three east-west superhighways leading to Gurnee, which speeded the traveler through farmland two decades ago, are now blocked with stoplights and shopping malls and housing development traffic.

The process of moving twenty-year years of accumulated “stuff”, while remaining fully operational, has been arduous. But unlike our old facility, we have a lot of daylight, and can welcome your visit when in our area.

Looking back at those twenty-three years, it is incredible the technological changes we have participated in – always at the leading edge. I thought a brief review of the highlights might intrigue you:

∙ In 1981 we installed one of the first PC’s – a Zenith Z80 with 64K RAM and 2 MB on a double sided floppy (as big as they came). The cost was $16,000.

∙ In the early 80s, we installed the Apple Lisa, which was soon followed by the Mac Plus, one of which we continue to have operational in our reception area for our guests to play with.

∙ In 1981 we installed one of the first G3 facsimile machines (today’s basic fax machine).

∙ In the very early 1980s, we pioneered the use of email with services from Western Union and MCI.

∙ Until 1985, we manufactured our own systems. Among our manufactured products were the earliest single board microcomputers – the Commodore KIM1.

∙ In the 80s, we manufactured the earliest interactive voice machines incorporating digital voice storage for the caller’s message. Each 60 megabyte hard drive at that time cost $1,100, and we had hundreds of them in use in our call center (Today, we use those drives as door stops).

∙ Following divesture in 1984, we were selected by AT&T as their co-marketing partner for voice systems because, as we were told by AT&T, we were so far ahead of everyone else, including Bell Labs and AT&T’s Conversant.

∙ In 1985, we installed the first automated interactive voice operator service systems for Pacific Telesis.

∙ In 1985, with AT&T, we pioneered the concept of a call center using automated systems to service callers.

∙ In the late 1980s, we co-marketed with Pacific Telesis and Ameritech.

∙ In 1988, we were given a grant by the State of Illinois to further development of natural speech technology. At that time it was called Intuitive Voice Processing.

∙ In 1995, after seven years of development work, we introduced natural speech technology (NST) to the world at the first APEC (Asian Pacific Economic Conference) in Taejon, Korea.

∙ In 1998, we introduced NST commercially.

∙ Although seemingly not as spectacular as the first two decades, in the new millennium, we have been building on the NST technology, incrementally, and building the systems and networks to handle the increased complexity of today’s applications.

Our vision is to offer our clients the best value – to do better than anyone else. Answering the phone as is generally accepted in the outsource call center industry, is not our business. Rather, it is to service callers to the satisfaction of all callers – BUILDING RELATIONSHIPS for our call center clients – that is what we are all about. We do that today, while others promise it for the future, as they have been promising for well over three decades (and many of the “leaders” making those promises are no longer around).

We are looking forward to continuing to serve you from our new facility.